We want our customers to be 100% satisfied with their purchases and with our customer service. If you are dissatisfied with your order for any reason, please call us within 10 days for return instructions and RA number.
Please note: Clearance Sale and Closeout items are not returnable unless defective or damaged during shipment.
We cannot accept any returns without a valid RA (Return Authorization) number.
If you need to return an item to us, please call us at 800-604-6020 for a RA number and return instructions. Items must be returned within 30 days from the date we shipped to you, however policies may vary depending on the product and the reason for the return. Some items require a shorter return period.
Shipping and Handling Fees: Shipping and handling fees are non-refundable except in the case of broken or defective merchandise.
Perishable Food Items: Perishable food items are not returnable. We may issue refunds only if the food item is defective. If this is the case, please call us at (800) 604-6020 immediately upon receipt of your order.
Personalized Items: Personalized items may only be returned if they are defective, or we have made an error in spelling or size. Please be sure of spelling and size before you make your order as items that have errors due to a mistake in ordering will not be refundable.
Refunds: Any refunds issued will be as a credit to the original method of payment used for purchase. Cash refunds will not be issued.
We will work diligently to resolve any unsatisfactory situation.
7702 Bell Road
Windsor, CA 95492